New patient question and examination
Hi I am dentist from Perth, Australia. I have been researching since few days, how to effectively communicate to new patient hygiene appointment
New patient: I am here for check up and cleans, no concerns, no pain or discomfort, missing 2 teeth, 4 5 surface amalgam fillings,15 years old, crack lines evident. Pt perception no pain or discomfort, so eveything is fine
Dentist: at least $15,000 worth treatment (2 implants,2 crowns,hygiene
My question: how do we convert this pt to optimal treatment?
What questions to be asked?
How do we make them realise that they got potential problems? And in next 10 years things will get even worse? May be irreversible damage!
What are the steps involved.
Any good books recommendations?
Any specialised communications skilled required?